🧹WIPED Payment & Booking Policies


Appointments & Payment Policy

Submitting a booking request does not automatically confirm your appointment. All cleanings are confirmed by WIPED after review.

A $100 booking deposit is required to secure your appointment. Requests are not confirmed and cleaners are not dispatched until the deposit is received.

The remaining balance is due prior to service and will be invoiced once your booking is confirmed. Appointments may be delayed or canceled if payment is not completed by the required cutoff time.

Pricing is based on the details provided. Additional charges may apply for heavy buildup, excessive clutter, or conditions outside the selected service scope.

Same-day cancellations or no-shows may forfeit the deposit.

🏠 Service Notes

To keep things smooth for everyone, please review these quick notes before booking:

  • Our pricing is based on standard cleaning conditions.
    If your space requires extra time due to heavy buildup or clutter, a revised quote may be given before service.

  • Pets: We love furry friends! Please secure them during cleaning for safety.

  • Supplies: Our cleaners come prepared, but if you have specific products you’d like us to use, just leave them out with a note.

  • Parking: Please make sure there’s clear access to your home or apartment.

🚨 Cancellation & Rescheduling Policy

We get it — life happens.
To respect everyone’s time:

  • Free cancellation or reschedule: Up to 24 hours before your appointment.

  • Same-day cancellations: 50% service fee.

  • No-shows: Full service fee may apply.

  • Important: A $100 booking deposit is required to secure your appointment. The remaining balance is due prior to service. Appointments are not confirmed until payment is received.

💬 Disclaimer

All pricing is flat-rate and includes surface cleaning, floors, and sanitation.

  • Add 15–25% for heavy debris, pet hair, or neglected properties.

  • Travel fees: $25–$50 for jobs 20+ minutes from core service area.

  • Payment accepted: Stripe, Square, Zelle (Business), Venmo (Business).

  • Refunds handled through Stripe/Square only.

  • Cleaners are paid per job (flat-rate) with 60/20/20 payout distribution.

  • Photos or walkthroughs required for custom quotes or special conditions.