WIPED APPOINTMENT AND PAYMENT POLICIES
WIPED — Payment & Refund Policy
Effective: October 7, 2025
1) Accepted Payments
- Primary: Stripe (credit/debit, Apple Pay, Google Pay, ACH).
- Backup (by request): Zelle for Business or Cash App for Business.
- PayPal Business available for special cases.
- Cash is not accepted for service payments; cash tips are welcome.
- Checks are not accepted.
2) How We Charge
- A valid payment method is required to book.
- Standard jobs: we place a small authorization hold at booking and charge the full amount after service completion.
- Deep cleans & move-outs: 25% deposit at booking; balance charged after service.
- All charges and refunds are processed through our payment processor (Stripe/Square/PayPal). We do not store card data.
3) Cancellations & Refunds
- Cancel 48+ hours before your appointment: 100% refund of any deposit/charges.
- Cancel 24–48 hours before: 50% of the scheduled service (or deposit forfeited).
- Cancel under 24 hours, no-show, or no access on arrival: 100% of the scheduled service minimum may be charged.
- One free reschedule if requested at least 24 hours before the appointment.
- Refunds post within 3–10 business days depending on your bank.
4) Satisfaction Guarantee
- If we miss something, notify us within 24 hours with photos and we will return to re-clean the affected areas at no additional cost.
- Refunds are not issued in place of a re-clean unless we are unable to return within a reasonable window.
5) Price Changes & Scope
- Quotes are based on home size, condition, and selected add-ons. If the actual condition requires extra time or services, we will request your approval before proceeding and adjust the price accordingly.
- Parking fees, building access fees, or special supplies (if requested) may be added with prior approval.
6) Security & Privacy
- Payments are processed via PCI-DSS compliant providers (e.g., Stripe, Square, PayPal).
- We never view or store your full card number. Data is encrypted in transit and at rest by our processor.
- You receive an itemized, emailed receipt for every transaction.
7) Chargebacks & Disputes
- Please contact us first within 48 hours at support@getwiped.com so we can resolve any issues quickly (re-clean or partial refund when appropriate).
- For fraudulent charges, notify your bank and us immediately.
8) Tips & Gratuities
- Tips are optional and appreciated. You may tip in cash or digitally. Tips are non-refundable.
9) Taxes & Fees
- Any required sales tax will be included on your receipt. We do not add credit card surcharges.
10) Contact
- Billing & refunds: internalpath@getwipednow.com
- Bookings & changes: internalpath@getwipednow.com
By booking with WIPED, you agree to this Payment & Refund Policy.
APPOINTMENT POLICIES
. Scheduling & Confirmation
All services must be scheduled in advance through our online booking system or by direct confirmation with a WIPED representative.
An appointment is considered confirmed once:
• The booking request has been accepted
• Required payment arrangements have been completed
• Confirmation has been sent via email, text, or phone
WIPED reserves the right to decline or reschedule appointments based on availability or operational needs.
2. Property Access
Clients are responsible for ensuring safe and timely access to the property at the scheduled service time.
If access is not available upon arrival:
• A waiting period of up to 15 minutes may be provided
• If access cannot be granted, the appointment may be canceled
• A lockout or missed appointment fee may apply
For properties requiring keys, lockboxes, gate codes, or special entry instructions, accurate details must be provided prior to the scheduled service.
3. Arrival Windows
While we strive to arrive at the scheduled time, exact arrival times are not guaranteed.
Appointments may be scheduled within a service window due to traffic conditions, prior service timing, or unforeseen delays.
WIPED will communicate significant delays whenever possible.
4. Rescheduling
Appointments may be rescheduled with at least 24 hours’ notice.
Rescheduling requests made within 24 hours of the scheduled service time may be subject to a late rescheduling fee.
Recurring service clients must provide advance notice for schedule changes to maintain service consistency.
5. Cancellations
Cancellations must be submitted at least 24 hours before the scheduled service time.
Cancellations made within 24 hours may result in a cancellation fee.
Repeated last-minute cancellations may result in suspension or removal from recurring service scheduling.
6. Missed Appointments & Inability to Perform Service
If service cannot be performed due to:
• No property access
• Unsafe working conditions
• Utilities disconnected
• Excessive clutter preventing service
• Conditions inconsistent with the agreed service scope
WIPED reserves the right to cancel or modify the appointment. Applicable fees may apply.
7. Recurring & Contract Services
For recurring residential, Airbnb turnover, or commercial contracts:
• Schedule adjustments must be communicated in advance
• Long-term service pauses require written confirmation
• Changes in property condition or service scope may result in pricing adjustments
Our goal is to maintain consistent and reliable service for all ongoing clients.
8. Weather & Unforeseen Circumstances
In the event of severe weather, emergencies, or circumstances beyond our control, appointments may be rescheduled for safety reasons.
WIPED will make reasonable efforts to notify clients promptly and arrange the next available service date.
9. Client Preparation
To ensure efficient and safe service, clients are asked to:
• Secure pets
• Remove fragile or valuable personal items
• Clear accessible surfaces and floors
• Ensure utilities (water and electricity) are operational
Preparation allows us to provide the highest level of service within the scheduled timeframe.